Troubleshooting
Contact & support
We keep the support queue lightweight so real people can respond quickly. Reach out whenever you need help or run into something unexpected.
When to contact us
- Account access – Locked out, can't receive email codes, need to transfer a passkey to a new device.
- Billing questions – Unexpected charges, refund requests, invoice customization.
- Data issues – A ticker looks stale, a split wasn't applied correctly, or something seems off after the daily refresh.
- Feedback – Ideas for improving the screener, documentation, or onboarding experience.
For common questions, check the FAQ first—your answer may already be there.
Response times
- Weekdays (9 AM–7 PM ET): Most messages get a reply within a couple of hours.
- Evenings & weekends: We monitor high-priority tickets (account access and billing) and respond as soon as we can.
What to include
The more context you provide upfront, the faster we can help:
- Account email – The address tied to your Momentum Screener subscription.
- Where it happened – The page URL and any ticker symbols involved.
- What you saw – Screenshots or copy/pasted error text if something failed.
- Device info – Browser and OS if the issue seems environment-specific.
How to reach us
- Contact form: momentumscreener.com/contact
- Email: [email protected]
Security or privacy concerns
If you've found a security vulnerability or have a privacy-related question, include "SECURITY" in the subject line. We prioritize these messages and respond as quickly as possible.