Troubleshooting
Contact & support
We keep the support queue lightweight so real people can respond quickly. Reach out whenever you need clarification or run into a bug.
When to contact us
- Account access issues (locked out, MFA reset, passkey transfer).
- Unexpected billing charges or refund requests.
- Data anomalies that persist after a refresh.
- Feedback that improves onboarding, documentation, or research workflows.
Response times
- Weekdays: 9 AM–7 PM ET with typical response times under two hours.
- Evenings & weekends: We monitor high-priority tickets (login or billing) and reply as soon as possible.
What to include in your message
- The email tied to your Momentum Screener account.
- The page or list you were viewing (URL and ticker symbols help a lot).
- Screenshots or copy/pasted error text if something failed to load.
- Your browser/device info if the issue seems environment-specific.
Providing these details upfront saves multiple back-and-forth emails.
Contact channels
- Contact form: momentumscreener.com/contact
- Email: reply to any onboarding email and it drops into the same support queue.
Security or privacy issues
For anything security-related, include "SECURITY" in the subject line and send it through the contact form or reply to any onboarding email. We flag these messages so they stand out in the queue and respond to them as quickly as possible.