Security

Passkeys and passwordless sign-in

Passkeys let you sign in with Face ID, Touch ID, Windows Hello, or a hardware security key instead of a password. They are backed by WebAuthn, so nothing secret ever leaves your device.

What are passkeys?

  • A passkey is a cryptographic key pair. The public key lives on our servers; the private key never leaves your device.
  • During sign-in you simply approve a biometric prompt or hardware key challenge. No password can be phished or reused.
  • Passkeys can sync via iCloud Keychain, Google Password Manager, 1Password, or any FIDO2-compatible manager.

Requirements

  • Recent versions of Chrome, Safari, Edge, Firefox, iOS, iPadOS, macOS, Windows, or Android.
  • A built-in authenticator (Face ID, Touch ID, Windows Hello) or an external FIDO2 key such as YubiKey.

Registering a passkey

  1. Sign in with your email and password (or existing passkey).
  2. Open the Account page and click Register a passkey.
  3. Approve the browser prompt—use Face ID/Touch ID, Windows Hello, your device PIN, or tap your hardware key.
  4. Repeat on other browsers or devices to create additional passkeys. Each device stores its own copy.

You can visit the Account page after signing in to review or remove registered credentials.

Signing in with a passkey

  1. Go to the sign-in page.
  2. Choose Use a passkey.
  3. Complete the biometric or hardware prompt and you are in.

Troubleshooting tips

  • No prompt appears – Register a passkey on that account first, then reload the sign-in page.
  • New device – Add an additional passkey from the Account page so the device recognizes your account.
  • Hardware keys – Use USB-C/Lightning adapters or NFC as needed. Some keys must be unlocked with a tap before they respond.
  • Deleted credentials – If you removed a passkey from your password manager, simply register a new one. Old keys will fail gracefully.

Privacy & security

Passkeys resist phishing, credential stuffing, and keylogging because there is no password to steal. Your biometric data never leaves the device—it merely unlocks the local private key so it can complete the challenge we send.

Need help with a specific device?

Send us the browser, device model, and any error text via the contact form. We will walk you through enabling platform authenticators or hardware keys.

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